Please note: This blog post does not constitute legal or financial advice. This blog post is merely a guide on how shop management software works with accounting software. Additionally, there is a difference between bookkeeping services and accounting services. If you’re seeking professional accounting services, contact Paar, Melis, & Associates.
For many shop owners, the accounting side of business can be overwhelming. After all, there’s probably a good reason why you decided to start an auto repair business and not an accounting firm—you enjoy fixing cars and helping people, not staring at numbers all day. That's where reporting features from Tekmetric come in, making it easier to see all your finances in one place.
But when you’re in the shop owner’s seat, it’s vital for you to have a firm grasp on your books. If you want your business to succeed over the long haul, your financial statements need to be complete, consistent, and comparable.
Complete Statements
You should account for all transactions, not only your sales and expenses on parts and labor but also your taxes, warranties, refunds, cores, and any other major or minor transactions that may fall by the wayside. “Complete” also means that all relevant information such as dates, purchase order numbers, and vendor names are included on each statement. Complete statements will give you the clearest idea of how much money you actually have to invest back into your business at the end of each sales cycle.
Consistent Statements
You should have a regular schedule and method for tracking what your business makes and what your business spends. It’s good practice to check your numbers at least once a month, and conduct a thorough reconciliation and analysis of your books at least once every business quarter. By regularly checking your statements, you can quickly catch any errors or instances of loss, whether it’s from theft, slip-ups, or forgetfulness. After all, we all forget things, and when we do, it’s best to realize it as soon as possible.
Comparable Statements
Comparable financial statements help you spot trends, which will make it easier to work with an accountant or a consultant and make better business decisions. You should be able to cross-reference your financial statements with purchase orders, receipts, and other financial reports. If your financial statements are complete and consistent with one another, then they should already be easy to compare. But it’s also worth considering how the financial data in your shop management system “talks to” the financial data in your accounting software.
“What Are My Margins?”
Shop owners looking to grow their business should always be asking themselves, “What are my margins?” If you want to invest in new tools, new talent, and new locations, you need to know how much money you actually have after your income and expenses have been accounted for. There are two places that your shop can and should be tracking your margins: your shop management system and your accounting software.
If you read the above sentence thinking, “Why do I need both? Isn’t it redundant to use both a shop management system and an auto repair shop accounting software?” you’re not alone. In fact, a lot of shop owners swear by the reports in their shop management system—and hey, if you’re using a shop management system like Tekmetric, then those reports are going to give you a good baseline to go by.
But if we’re going to make sure our financial statements are indeed complete, consistent, and comparable, we need to have something to verify the financial reports we see in our shop management system. There are aspects of your business such as paid time off, benefits, and payroll taxes that your shop management system isn't going to factor into your gross profit margin.
We can't ignore our accounting software because, at the end of the day, Tekmetric or any other shop management software out there is what we think we're making—it's what we think our margins are; it's what we think we pay for parts; it's what we think we pay our employees.
At the end of a sales period, an auto repair shop accounting software like QuickBooks is going to tell you how much money your shop made in sales, how much you paid in expenses, and what your actual margins are. Right, wrong, or indifferent, there is useful information in both solutions, and we need to make sure that we understand why those do match or why they don't match.
How to Divide Sales & Expenses
While there are quite a few facets that make up your “books” or accounting log, you can simplify things by dividing your sales and expenses into categories. Probably the best categories to start with are as follows:
Parts
Labor
Shop supplies
Sublet work
Parts, labor, shop supplies, and sublet work will form the basis of your profit and loss statements. If you do not divide your sales and expenses, you’re going to have to manually go in and calculate everything, which can take up a lot of your time.
The good thing is that a shop management system and accounting software will make it easy to divide your sales and expenses into reports.
Tekmetric’s Financial Reports
Before we get into how to synchronize your shop management system and your auto repair shop accounting software, let’s look at the tools that Tekmetric provides shop owners to get a sense of their numbers.
Tekmetric includes an assortment of financial reports that can be customized and broken down in various ways. But the three financial reports that give shop owners the highest-level look at the financial health of their business are the End-of-Day Report, the Parts Usage Report, and the Parts Purchased Report.
End-Of-Day Report
Tekmetric’s End-of-Day Report automatically pulls all the sales data inputted into Tekmetric and generates some of the most important business metrics for shop owners to follow. It includes your shop’s Average RO in Sales and Profits, your Profit Margin, your Gross Sales, and your Gross Profit.
While the End-of-Day Report defaults to showing your shop's earnings for the day, it can be set to show your shop’s earnings for any date range that you want. This is where shop owners can get a good forecast of how much money their shop is making. You can even compare how your shop is doing over different periods of time.
It’s important to remember that the End-of-Day Report pulls from everything put into Tekmetric, but there may be other sources of revenue and expenses that don’t make it into Tekmetric, so this report may not be 100% accurate. To have complete accuracy, you should use Tekmetric in conjunction with an auto repair shop accounting software.
Tekmetric Parts Reports
The End-of-Day Report will show you critical stats about your shop, such as your Average RO in Sales and Profits, your Profit Margin, and your Gross Profit.
However, you also need to keep track of every part your shop purchases and sells. When you’re buying and selling parts, it can be tough to keep track of everything—especially manually! A lot can happen. For example, parts can get lost in some corner of the shop, get stolen, or just not be accounted for in a repair estimate.
Minimizing loss is what Tekmetric’s two parts reports—the Parts Purchased Report and Parts Usage Report—do best. When you use these reports alongside each other, you can compare the parts your shop has purchased with the parts your shop has actually used.
Tekmetric’s Parts Purchased Report
The Parts Purchased Report will give you the key details about parts your shop has purchased, including the:
Name of the part
Vendor
PO#
RO Source
Date Purchased
Quantity
Unit Cost
Total Cost
Ordering Employee
Tekmetric’s Parts Usage Report
The Parts Usage Report will show you exactly when each part was used. You’ll get details including:
The job title
The job category
The RO number it was used in
The customer and vehicle associated with the part
The technician associated with the job that involved the part
Using Tekmetric’s Parts Reports Alongside Your Auto Repair Shop Accounting Software
The combination of Tekmetric’s Parts Purchased Report, Parts Usage Report, and your accounting software add up to a powerful reconciliation tool. (Since QuickBooks is one of the most commonly used in the industry, that’s the example we’ll be using).
When you compare information between Tekmetric’s reports and QuickBooks, you can pinpoint the specific date range when things started to go astray with a particular type of part or vendor, determine how much you’re actually profiting from a given part, and identify any disconnects like “magically” disappearing parts, ex-employees using your shop’s charge accounts, and so forth.
For instance, let’s say you pull up the Parts Purchased Report and see that your shop purchased 100 oil filters two months ago, and QuickBooks corroborates this information. However, when you pull up the Parts Usage Report, it indicates that none of those oil filters have been used in those two months! From there, you can start to narrow down different possibilities for the 75 remaining oil filters:
Maybe the service advisors forgot to log those parts
Maybe the parts were stolen
Maybe a former employee somehow ordered those parts
Maybe your shop really had no use for those parts in the last two months
Here’s another example: let’s say that a particular part shows up on two repair orders in Tekmetric’s Parts Usage Report. When you check Tekmetric’s Parts Purchased Report, you see two orders of that part. So far, so good. But when you turn to QuickBooks, you see ten orders for that part. So, what happened?
Perhaps a service advisor ordered those parts outside of Tekmetric and didn’t properly log them in the system. Or, perhaps an ex-employee is using your shop’s charge account on accident—or on purpose.
Once you find the root cause, you can take the necessary steps to ensure such a thing doesn’t happen again. You can reiterate to all of your service advisors that logging parts ordered outside of Tekmetric is a must-do, every time. If the problem is with an ex-employee, you can cut off their access to your charge account and create stricter offboarding procedures moving forward.
Best Practices for Getting Your Parts In Order
The best way to make sure you don’t run into any headaches when comparing the information in Tekmetric’s Parts Purchased Report, Tekmetric’s Parts Usage Report, and your auto repair shop accounting software is to get your parts process in order from the get-go. Training your team and implementing repeatable processes for logging and tracking every part will save you time down the line.
Train Service Writers On Parts Ordering Guidelines and Documentation
A streamlined parts ordering and documentation process starts with your service writers. If they input the wrong information in Tekmetric or forget to do so at all, it’ll have a trickle-down effect. You’ll end up scratching your head when things don’t line up in QuickBooks and the Parts Purchased Report and Parts Usage Report in Tekmetric.
To obtain a healthy parts margin, it’s essential to spend time making sure service writers understand your shop’s guidelines on parts ordering and documentation. You could make it a policy that service writers can only order parts from certain vendors within Tekmetric, and if they want to bypass that, they have to get permission from you first. Then, you could tell them that they must log each part that’s ordered and used as soon as possible. That way, the chance that they forget to input a part order or add a part to a repair order will be minimized, and you won’t have to scroll through pages of statements down the line.
Adjust Your Shop’s Parts Matrix as Needed
The day you snag a deal on a part is always a good one. However, be sure to follow that win by tweaking your shop’s parts markup matrix. Your shop’s parts matrix is what helps you markup parts in a fair way, and in turn, earn the appropriate profit on each part you sell.
If you don’t adjust the markup for the particular part you got for less, you’ll be losing money. For example, say your markup on a $100 part is usually 15%. But, if you get that part for $80 the next time, you might consider bumping up the markup to 20%.
Review All Things That Have to Do With Parts Ordering on a Regular Basis
Earlier, we discussed how it’s good practice to check all your numbers at least once a month, and also thoroughly reconcile and analyze your books at least once a business quarter. You should apply a similar mindset to all things having to do with parts ordering at your shop; about once a month, review the parts information you have in QuickBooks, and see how it corresponds to what’s in your Parts Purchased Report and Parts Usage Report.
Common Questions About Getting Parts In Order
Question: What’s the best way to get an accurate understanding of what my shop spends on parts?
Answer: If your shop doesn’t have a large amount of inventory sitting around, or if you do have a large amount of inventory but it doesn’t tend to fluctuable much, we recommend that you look at the cost of goods sold in QuickBooks and compare it to the data in Tekmetric’s Parts Purchased Report.
However, if your shop does have a large amount of fluctuating inventory, then you might have to go to QuickBooks and add up the costs of goods sold with your inventory that’s been added to assets (perhaps in the same time period). With a large amount of fluctuating inventory, you’ll see some slight discrepancies with the information on Tekmetric’s Parts Purchased Report. That’s because that report could include parts you brought in for specific repair orders, as well as parts you have in your inventory. (In that case, looking at Tekmetric’s Parts Usage Report will give you a clearer picture).
Question: Should I enter each part I purchase into QuickBooks?
Answer: Not if you’re keeping good track of your statements!
Entering each part into both QuickBooks and your shop management system can be a mountain of work that may not be worth the hassle. Ultimately, your goal is to get the most accurate numbers possible, and then make smart decisions for your shop based on that information. And you can quickly achieve that by entering your invoice totals.
By logging each and every part transaction into QuickBooks, you’ll reach 100% accuracy, but will be unnecessarily getting lost in the weeds. The reality is that most shops will be a-ok simply putting their monthly statements into QuickBooks and being in the “ballpark,” such as 95% accuracy, rather than 100% accuracy.
The only time you may want to start entering every part purchase into QuickBooks is if your shop is dealing with a stressful parts inventory or parts management issue.
Question: If my shop does have a need to enter each purchased part into QuickBooks, how long should I do this for, and how often?
Answer: The level of work involved with putting every single purchase order into QuickBooks could almost amount to full-time hours.
Also, within the scope of that deadline, decide if you and your team will log each part order daily, weekly, or monthly. By setting aside a dedicated time to do so, you can avoid disrupting your workflow as a group.
Question: If I’m using a cash basis of accounting, when should I switch to the accrual basis?
Answer: The short answer is that you should switch to accrual basis when your business gets more complicated, or even when you decide that you’re ready to majorly grow your business. When you grow your shop, you’ll be dealing larger parts orders between multiple vendors and suppliers, more jobs coming in, and additional team members. Once a lot of money is going in and out, it’ll become essential to log your income and expenses in realtime, which is only possible with an accrual basis of accounting.
Minimizing Financial Discrepancies Between Platforms
A shop management system like Tekmetric helps your team track your shop’s purchases and sales. But of course, all of that financial data must also line up in your auto repair shop accounting software.
Discrepancy: Labor Gross Profit Margin is Higher in Tekmetric than in QuickBooks
Your shop’s labor gross profit margin is a particular piece of data that’s tricky to align between both your shop management system and your accounting software.
Why? It comes down to how you pay your technicians, which in part likely depends on the labor times your shop is using.
With a shop management system like Tekmetric, you can input an hourly rate for your technicians. Tekmetric tracks additional key data points, such as how many hours each technician works a day and how much your shop sells each day. But, some things aren’t always factored in, like vacation and benefits. As for payroll taxes, the system doesn’t account for those either.
What can end up happening as a result is the labor profit margin in Tekmetric will almost always be higher than the real-life number in QuickBooks. And depending on what your shop’s compensation structure is, it might be impossible to get the numbers to match 100% in both systems.
However, you can get the numbers extremely close (for example, the number in Tekmetric might be $15,300, and the number in QuickBooks might be $15,500). Here are ways you can get your labor gross profit margin numbers in Tekmetric and QuickBooks closer together:
The Back Office Integration
Tekmetric integrates with Back Office. Back Office uses a tool called Accounting Link to transfer your shop’s sales, payments, and purchases into QuickBooks. Using Accounting Link via the Back Office will ensure that the information sent to QuickBooks is accurate—you won’t have to worry about manually typing in an incorrect number. You can review and verify the information before it gets sent to QuickBooks. With Accounting Link, you’ll also save time because you won’t have to input the numbers twice.
Tekmetric’s Shop Settings
Additionally, you can use Tekmetric’s Shop Settings to minimize financial discrepancies. If you see 100% gross profit on a line of a job, chances are you either: 1) didn’t have a cost assigned to the technician or 2) didn’t have a technician assigned to the job.
In either case, it means that there’s a $0 cost for the labor your shop is selling.
So, as a starting point, make sure your service advisors assign a cost to each technician within Tekmetric and assign each job to a technician.
If you want your payroll to be as accurate as possible in Tekmetric, you can also bump up your technician’s hourly rate within Tekmetric to account for additional overhead costs, such as benefits, healthcare, and 401k expenses. So, if your technicians’ hourly rate is $40, then you can bump it up to $45 in Tekmetric to account for that extra overhead.
Discrepancy: Parts Profit Margin is Higher in Tekmetric than in QuickBooks
Many shops might find themselves in a situation where their parts profit margin reported in Tekmetric might not line up with what’s in QuickBooks. For example, the End-of-Day Report in Tekmetric indicates that they are hitting that target; they sold $50,000 worth of parts with $25,000 in costs.
But QuickBooks tells a different story—a 30% parts margin, with $50,000 in spend and $35,000 in costs. That $10,000 difference in costs is concerning; something is majorly off.
Of course, by using the Back Office integration, you can stop these types of problems in their tracks. But here’s what else you can do.
Pull Up the Cost-of-Goods Report in QuickBooks
You can go into QuickBooks and pull up a report for the Costs-of-Goods sold for parts, which will show every transaction you made from the first day of that month to the last day of that month.
From there, you can do several things to sort through the data and make sense of it, including putting it into Excel or analyzing it by vendor. You can then compare that data with what’s in Tekmetric’s Parts Purchased Report to see where that $10,000 came from.
Perhaps you see that in QuickBooks, it shows that you spent $10,000 with a particular vendor, but in Tekmetric, it shows you’ve spent $0 with that vendor that month. Clearly, that’s a problem; somewhere, somehow, something slipped under the radar.
As you continue investigating, you’ll likely find the answer. Perhaps an ex-employee had used your name and account to purchase parts. Or, there could be a smaller reason for that disconnect, namely, things like cores and warranties. If you’re not getting that money on the back-end from your vendors, that can cut into your parts profit margin.
Once you figure out the cause, you can take the necessary steps to ensure it never happens again. So, in the case of the ex-employee using your name and account to purchase parts, you can place stronger safeguards for all departing employees to ensure they’ll never have access to your account again once your shop no longer employs them.
Match Every Part to a Paid Ticket in Tekmetric
Ultimately, if you paid for a part, make sure you can match it to a paid ticket in Tekmetric. It’s best practice to conduct regular spot checks to catch anything that’s not lining up along the way versus having to face an unpleasant surprise at the end of the month.
Become an Accounting Pro One Step at a Time
It’s totally natural to be intimidated by accounting, especially if it’s the first time that you’ve waded into the financial side of your business. But with experience and time, you’ll get the hang of things. Little by little, you’ll be able to look at a discrepancy and say “Oh! I understand what’s going on here.”
Focus on those small wins, and always continue learning. Dig behind the numbers, learn how to analyze them, and ask your accountant and team members questions along the way. Train your service advisors to get the basics right, too, so you have back up right there at the shop. Even if your shop doesn't face a particular accounting challenge today, it doesn’t mean it won’t in the future.
By learning even just the basics of accounting, you’re putting your shop in the best financial position by securing the best profit margins possible.
FAQ
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When it comes to automotive repair, a strong reputation and reliable service are undoubtedly key. But even the best mechanics can benefit from a classic, often-overlooked tool: the business card. In a digital age, you might think these small pieces of stationery are obsolete, but for automotive professionals, they remain a powerful and tangible marketing asset.
The Importance of Business Cards for Mechanics
In the fast-paced world of car repair, a memorable impression can make all the difference. While digital marketing has its place, a physical business card provides a direct and immediate connection.
Auto repair business cards are more than just contact information; they're a miniature billboard for your brand. They convey professionalism and demonstrate that you're prepared and serious about your work. They also serve as a constant reminder of your services, keeping your shop top-of-mind long after an initial interaction. Think of them as a portable advertisement that can be tucked into a wallet, glove compartment, or on a refrigerator, ensuring your contact details are readily available when a customer needs them most.
Beyond initial customer acquisition, automotive business cards can play a crucial role in customer retention. Many shops use them as a simple way to provide their phone number and address, but they can also be integrated into loyalty programs or used to promote new products or services. They are a professional touchpoint that reinforces your brand identity and solidifies trust.
Best Practices for Designing an Automotive Business Card
Designing an effective automotive business card requires a blend of aesthetics and practicality. It's not just about looking good; it's about being functional and memorable.
Brand identity: Does your shop specialize in general automotive repair, or do you focus on specific services like tires or diagnostics? Your business card design should reflect this. If you're known for cutting-edge technology, a more modern and sleek design might be more appropriate.
Quality is king: A flimsy, poorly printed card immediately sends the wrong message. Invest in high-quality cardstock with a professional finish, such as matte or gloss. Metal business cards are becoming more popular and offer a way to stand out. Utilize full-color designs that match your branding.
Simplicity is key: While it might be tempting to cram every service you offer onto your card, resist the urge. An overcrowded card is difficult to read and less impactful. Prioritize essential information and leave plenty of white space.
Stay unique: In a sea of generic business card templates, what will make your car business card stand out? Perhaps a unique shape, a subtle texture, or a clever use of imagery related to your specific automotive repair niche. Don't be afraid to be creative, but always keep clarity and readability in mind.
Utilize both sides: Remember that you have two sides of the business card to work with. Typically, the front is best for contact information, and the back can be a call to action or QR code.
Key Elements to Include in Your Automotive Business Card
A well-designed automotive business card is more than just a pretty face; it's a functional tool that provides all the necessary information for a customer to connect with you. Here are the essential elements to include:
Your Shop's Logo and Name: This is your primary brand identifier. Your logo should be clear and recognizable, and your shop's name should be prominently displayed.
Your Name and Title: While not strictly necessary for every card, including the owner's or a key auto mechanic's name and title adds a personal touch.
Contact Information: This is arguably the most crucial element. Include your phone number, email address, and your physical address. Make sure these are easy to read and accurate.
Website Address: In today's digital world, a strong online presence is vital. Include your website URL so customers can easily learn more about your services, read testimonials, or even schedule appointments online.
Services Offered: You don't need a comprehensive list, but a few key services can help customers understand your specialty. For example, "Engine Diagnostics," "Brake Service," or "Oil Change."
Call to Action: While not always a direct call to action, you can subtly encourage action. For example, if you offer warranties, you might mention "Backed by our 12-month warranty."
QR Code: This is a modern and highly effective addition. A QR code can link directly to your website, online scheduling system, or a map to your shop. This makes it incredibly convenient for customers to access more information without having to manually type in URLs.
Beyond these essentials, consider adding a tagline that encapsulates your brand's unique selling proposition. For instance, "Your Trusted Partner in Automotive Care" or "Quality Repairs, Unbeatable Service." Some shops even include a small area for appointment reminders on the back, transforming the card into a dual-purpose tool.
Mechanic business card templates
To help you get started with your business card design, we have included some inspiration below.
Auto repair business card ideas
Tire shop business card ideas
Mobile mechanic business card ideas
Which Software is Best for Designing Business Cards?
You don't need to be a graphic designer to create professional-looking automotive business cards. Several software options, ranging from beginner-friendly to professional-grade, can help you bring your vision to life.
For those on a budget or looking for a quick solution, online business card templates from platforms like Canva, Vistaprint, or Zazzle are excellent choices. These platforms offer a vast library of pre-designed business card templates specifically for the automotive industry. They provide intuitive drag-and-drop interfaces, making it easy to customize text, colors, and even upload your logo. They often integrate directly with printing services, simplifying the entire workflow.
For more advanced users who want complete control over their business card design, professional graphic design software like Adobe Illustrator or Adobe Photoshop are the industry standards. These programs offer unparalleled flexibility and precision, allowing you to create truly custom designs from scratch. However, they come with a steeper learning curve and a subscription cost.
Regardless of the software you choose, ensure it allows you to export your design in a high-quality format suitable for professional printing, often a vector file (like AI, EPS, or PDF) or a high-resolution JPG/PNG.
Final thoughts
In an increasingly digital world, the humble business card for an automotive repair shop remains a powerful and tangible marketing tool. It's not just about sharing contact information; it's about making a lasting impression, reinforcing your brand, and fostering trust with your customers.
By adhering to best practices for designing an automotive business card, including all key elements, and leveraging the right software, you can create a mechanic business card that truly represents the quality and professionalism of your shop. Whether you're a seasoned auto mechanic or just starting an auto repair business, don't underestimate the power of a well-designed, high-quality business card.
Thought Leadership
Auto Repair Shop Business Cards (Ideas & Templates)
In today's fast-paced digital world, connecting with your customers isn't just about turning wrenches; it's about building relationships. For the automotive industry, email marketing can be a powerful marketing tool.
A well-executed email marketing strategy can transform your auto repair business, driving new customers through your doors and fostering customer loyalty among your existing clients.
What is Email Marketing?
At its core, email marketing is a form of digital communication that enables businesses to send messages directly to a group of people via email. Think of it as a personalized billboard delivered straight to your customer's inbox.
Unlike broad social media blasts or impersonal direct mail, email marketing offers a unique opportunity to tailor your message to specific segments of your email list, making your communications more relevant and impactful. It's a key component of any effective automotive repair marketing plan.
Why Auto Repair Shops Should Use Email Marketing
Many auto shop owners might wonder if email marketing is truly worth the effort. The answer is a resounding "yes!" In an industry built on trust and relationships, email marketing serves as an invaluable tool for nurturing customer relationships. Here are some of the top benefits of email marketing:
1. Cost-effective
Email marketing is very cost-effective. Compared to traditional advertising methods, the return on investment (ROI) for email marketing is often significantly higher. You're reaching a targeted audience that has already shown some interest in your services, whether by providing their email address at your shop or through an online signup.
2. Top of mind
Email marketing will keep your auto repair shop top of mind. Your customers have busy lives, and car maintenance often slips their minds until a problem arises. Regular, helpful emails ensure that when they do need service, your shop is the first one they think of. This is crucial for customer retention.
3. Customer Retention
By staying in touch, you remind existing customers about upcoming service needs and show appreciation for their business. This proactive approach significantly boosts customer retention and encourages repeat visits.
4. Measurable Results
Unlike some traditional marketing, email marketing provides detailed analytics. You can track open rates, click-through rates, and ultimately, how many appointments were booked as a result of your email marketing campaigns. This allows shop owners to refine their marketing strategy for maximum effectiveness.
5. Direct communication
Finally, email marketing provides a direct line of communication. You can share important updates, special offers, maintenance tips, and build a sense of community with your customer base. This personal touch is something that a general advertisement simply cannot replicate.
Email Marketing Campaign Ideas
To maximize your marketing efforts, it's essential to diversify the types of emails you send. Here are some of the most effective email marketing campaigns for automotive repair shops:
Welcome Emails
When a new customer provides their email address, send a warm welcome email. This is your chance to introduce your shop, highlight your unique selling propositions, and perhaps offer a small discount on their first service. This initial contact sets the tone for future customer relationships.
Welcome email template
Service Reminders
These are arguably the most crucial emails for an auto repair shop. Based on a customer's service history (which can be managed efficiently through a good CRM system), send automated service reminders for scheduled maintenance like an oil change, tire rotations, or brake inspections. Make it easy for them to book an appointment with a clear call to action.
Service reminder email template
Promotional Emails/Special Offers
Announce discounts, seasonal promotions (e.g., winter tire specials, summer AC checks), or bundled services. Use compelling subject lines to grab attention and always include a strong call to action (or CTAs).
Promotional email template
Maintenance Tips and Educational Content
Share valuable information like "5 Ways to Extend the Life of Your Tires," "Understanding Your Dashboard Warning Lights," or "Why Regular Oil Change is Crucial." This positions your shop as an expert and provides genuine value to your customer base.
Maintenance tip email template
Customer Feedback/Review Requests
After a service, send a follow-up email requesting feedback or a review. Positive testimonials are incredibly powerful for attracting new business. Link directly to your Google My Business page or other review platforms.
Customer feedback email template
Birthday/Anniversary/Holiday Emails
A small, personalized gesture like a birthday greeting, perhaps with a minor discount, can significantly boost customer loyalty.
Birthday email template
Abandoned Appointment Emails
If your shop offers online appointment scheduling and a customer starts but doesn't complete the booking process, an automated email reminding them to finish can recapture lost potential customers.
Abandoned appointment email template
Automotive Email Marketing Strategies
Now that we've covered the what and why, let's dive into the how. Implementing these best practices will ensure your email marketing strategy yields optimal results for your auto repair shop:
Segmentation is Key: Not all customers are the same. Segment your email list based on factors like vehicle make and model, last service date, service history, or demographics. This allows you to send highly targeted and relevant messages, improving open rates and conversion rates.
Craft Compelling Subject Lines: Your subject lines are the gatekeepers to your emails. Make them concise, intriguing, and benefit-oriented. Examples: "Time for Your Oil Change?", "Exclusive Discount Just For You!", "Protect Your Car This Winter."
Personalization Goes a Long Way: Always address customers by their first name. Reference their vehicle type or past service if possible. Automation can make this surprisingly easy, especially with a good CRM or shop management system.
Clear Call to Actions (CTAs): Every email should have a single, clear call to action. Whether it's "Schedule Your Appointment Now," "Claim Your Discount," or "Read Our Latest Blog," make it obvious what you want the recipient to do. Use prominent buttons or hyperlinked text.
Mobile Responsiveness is Non-Negotiable: A vast majority of people check their emails on their smartphones. Ensure your emails are designed to look great and function perfectly on all mobile devices. Test your templates before sending.
Automate Where Possible: Utilize automation tools to send welcome email sequences, service reminders, birthday greetings, and follow-up emails after a service. This saves time and ensures consistent communication without manual effort. Many CRM systems and email marketing platforms offer robust automation features.
Provide Value Beyond Promotions: While special offers are great, don't make every email a sales pitch. Offer genuine value through maintenance tips, car repair advice, and educational content. This builds trust and positions your auto repair shop as a helpful resource.
Optimize Send Times: Experiment with different days and times to see when your email list is most engaged. Tools within email marketing platforms can often provide insights into optimal send times based on your audience's behavior.
Integrate with Other Marketing Efforts: Your email marketing strategy shouldn't exist in a vacuum. Cross-promote your email list on your website, social media channels, and in your physical shop.
Monitor Performance: Regularly review your open rates, click-through rates, and conversion rates. A/B test different subject lines, CTAs, and content to continually improve your email marketing campaigns. This data-driven approach is crucial for success in the automotive industry.
Don’t overdue it: Nobody likes receiving 30 emails in one day, so make sure your email cadence is reasonable and not overwhelming to your audience. Always provide an “unsubscribe” option in your emails in case they no longer want to receive emails from you.
Final thoughts
In conclusion, for any auto repair shop looking to thrive in today's competitive landscape, a well-executed email marketing strategy is no longer optional – it's essential. By consistently delivering valuable content, timely reminders, and exclusive offers, you can build a highly engaged customer base, boost customer loyalty, and ensure your auto repair business remains successful for years to come.
Start building your email list today, embrace automation, and watch your marketing ideas turn into tangible results. Your customers and your bottom line will thank you.
Thought Leadership
Automotive Email Marketing: Effective Strategies for Your Shop
The automotive industry is one of the largest and most stable sectors in the U.S. economy, and becoming an automotive mechanic offers a rewarding, hands-on career path with plenty of opportunities for advancement.
Whether you're interested in working at local repair shops, car dealerships, or even starting your own garage, this guide will walk you through everything you need to know.
What do mechanics do?
Automotive technicians are responsible for diagnosing, maintaining, and repairing vehicles of all types—from compact cars to light trucks and SUVs. Their work involves inspecting brake systems, replacing worn parts, and performing routine services like oil changes. Many mechanics work in repair shops or at car dealerships, but others prefer to start their own repair shop.
Mechanics work with a variety of tools and diagnostic equipment. They often use computerized systems to identify issues and ensure the car is functioning properly. In today’s rapidly evolving automotive industry, mechanics are expected to stay current with new technologies, especially in hybrid and electric vehicles.
Below, you will find practical steps you can take today to start your path to becoming an auto mechanic.
6 Steps to becoming a car mechanic
Starting a new career path can be challenging, so we outlined 6 practical steps you can take to jump-start your career.
1. Do your homework
Before you start your career, it is wise to consider if this is the right job for you. Will it pay enough to support your needs? Will you be able to keep up with the physical demands of the job? These are just two of the questions you need to ask yourself before moving forward.
How Much Do Automotive Mechanics Make?
According to the U.S. Bureau of Labor Statistics, the average salary for automotive service technicians and mechanics in 2024 was approximately $49,670 per year, or about $23.88 per hour. However, salaries can vary based on several factors such as:
Location: Mechanics in cities or states with a higher cost of living tend to earn more.
Certifications: Holding ASE certifications or specializations can boost income.
Experience: Entry-level technicians typically earn less than seasoned professionals.
Industry: Working at car dealerships or as a mobile mechanic can pay differently than working in a small auto repair shop.
2. Training and education
Pursuing the right education, certifications, and training programs will set you on the right path to a successful career. Each path has unique benefits but it is best to select the path that will help you achieve your career goals.
Do I need to go to school to become a mechanic?
While formal training is not always required, it is highly recommended. Employers in both independent repair shops and dealerships prefer candidates with a solid educational background and certifications. If you opt not to pursue formal education, you will need to find a personal connection or an apprenticeship program where you can learn while working.
How long will it take to become a mechanic?
The timeline to becoming an auto mechanic depends on the education path you choose. In total, it may take anywhere from 6 months to 4 years to become job-ready, depending on the path and certifications you pursue. Here are the most common routes:
High School Diploma or GED: Most mechanic jobs require at least a high school diploma or equivalent.
Vocational Schools or Trade Schools: These typically offer certificate programs lasting 6 months to 1 year, giving students a fast track into entry-level roles.
Community College or Associate Degree: Completing an associate degree in an automotive technology program usually takes about 2 years and provides a deeper understanding of vehicle systems.
Apprenticeships: These allow students to earn while they learn and may last 2 to 4 years.
On-the-Job Training: Some auto mechanics begin their careers with no formal education and learn through hands-on experience at a repair shop or dealership.
3. Complete certifications
The most respected credential in the field is the ASE certification, offered by the National Institute for Automotive Service Excellence. Mechanics can earn ASE certification in areas such as engine repair, brake systems, electrical systems, automatic transmission, and heating/air conditioning.
To become ASE certified, you’ll need at least two years of work experience or a combination of formal training and on-the-job training. You’ll also need to pass one or more certification exams. Mechanics who pass tests in all major areas and have the required work experience can earn the title of Master Technician.
Being ASE certified shows employers and customers that you're a professional who meets industry standards. Many employers pay higher wages to certified auto mechanics, and some dealerships require ASE credentials for certain positions.
4. Prepare for your interview
Finding the right shop to start your career at can be a daunting task. It is often easiest to start at an express shop so you can get your feet wet before pursuing your career goals. Once you have applied to a shop, it is time to start preparing for the interview.
Mechanic Job Interview Questions
Whether you're aiming for a position at a dealership or local garage, be prepared for a formal interview. Here are common questions you may encounter:
Tell me about yourself and your experience as an automotive technician.
Why do you want to work for our company/shop?
How do you stay up to date with new automotive technologies and repair techniques?
What certifications do you currently hold (ASE, manufacturer-specific, etc.)?
Are you comfortable working weekends, evenings, or overtime if needed?
When answering, emphasize your hands-on training, work experience, and your commitment to continuous improvement. Don’t forget to highlight soft skills like teamwork, communication, and adaptability.
5. Utilize modern tools
The modern repair shop has embraced new technology to help improve efficiencies and revenue. Strive to have a solid understanding of modern diagnostic tools, apps, and software so you can hit the ground running. Another way to stand out to your future employer is to already have experience with their shop management system, so they don’t have to train you as much.
6. Get your hands dirty
Let the fun begin! Once you have landed your first job, learn to fail fast and ask questions as you meet more experienced technicians. Ask yourself each week if you are enjoying your job and if you think this is still the right career path for you. Don’t forget to make connections in the industry to boost your network and career path.
Final Thoughts
A career as an auto technician is more than just a job—it’s a skilled trade that keeps America moving. Whether you're working on a simple oil change or a complex engine repair, you'll be solving real-world problems and helping people stay safe on the road. With growing demand for mechanics who can service modern vehicles equipped with sophisticated electronic systems, the field is only becoming more essential.
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