faq

These are the most common questions shop owners ask us about Tekmetric. But if you have a different question, or you need help deciding on the right plan, we’d love to hear from you.

Account Setup and Access

How do I login to Tekmetric?

Follow these steps to log into your Tekmetric account:

Go to the Tekmetric website: shop.tekmetric.com.
Enter your credentials: Use the email and password associated with your account.
Click "Log In": After entering your credentials, click the "Log In" button to access your dashboard.

If you’re still having trouble logging in, here’s a more detailed guide. Should you need help, don’t hesitate to contact support!

How can I connect my shop to Tekmetric?

Ideally, make sure you have a good Wi-Fi connection. If not, it’s still possible to connect through cellular devices or by tethering to your phone.

How many users or devices can I connect with Tekmetric?

As many as you want! Seriously. All your mechanics, technicians, service writers, and managers can access the platform. As the shop owner, you can regulate access permissions.

What happens if my internet connection is lost?

In the event of an internet outage, you can switch to tethering with a cellular device. Tekmetric operates efficiently, even on connection speeds as low as 1mb per second, so you can easily use it on your phone. You can even connect via dial-up without any slowdown.

What browser does Tekmetric support?

Tekmetric is cloud-based, so it is designed to work on the most recent versions of Mozilla Firefox, Apple Safari, and Google Chrome, as long as your shop has internet. However, our developers built Tekmetric in a Chrome environment, so we recommend using Google Chrome to have the best user experience.

How do I set up Slack?

Here’s the complete, step-by-step guide on setting up Slack with your Tekmetric account. Alternatively, you can watch this video guide on integrating Slack with Tekmetric.

Subscription and Pricing

Do you charge based on the number of users?

No, Tekmetric subscriptions are priced per shop, not per user. Adding a new shop simply requires purchasing an additional subscription.

Can I access integrated payments with my Tekmetric subscription?

Sure! While integrated payments are not included by default in the Tekmetric subscription, once your shop is activated, you'll have full access to our integrated payment features at no extra cost. Our seamless activation process ensures a smooth transition for our users, making it easy to unlock the benefits of integrated payments. Please note that monthly processing fees will apply based on volume and transaction types.

Does Tekmetric support multi-shop owners (MSOs)?

Absolutely! No matter how many locations you run, Tekmetric can help with everything from parts ordering, smooth RO setup, to financial reporting and more. You can find more information about using Tekmetric with MSOs here.

System Features

How frequently is Tekmetric updated?

We're always making Tekmetric better! Typically, we roll out updates at least once a month, both minor improvements and major features. Updates can include new integrations, tracking metrics, shortcuts, or design enhancements aimed at improving user experience.

Can I transfer my data from my current system to Tekmetric?

Absolutely! Tekmetric offers data migration services from over 150+ Shop Management Systems. The specifics of the data migration vary depending on your current system. For more details on what data can be transferred, please contact us or refer to our Data Migration Resources.

How does Text to Pay work?

With Tekmetric's Text-to-Pay feature, you can send invoices directly to your customers via a text message. You can see how the entire process looks like here.

Do Accounts payable transfer over in Tekmetric?

Yes, Accounts Payable (A/P) data can be transferred into Tekmetric, especially if you're using accounting software integrations like QuickBooks. Tekmetric supports transferring your vendor payments, including those related to sublets, through our Accounting Link feature. When you record a sublet job in Tekmetric, and select the option to send it to Accounts Payable, it will appear in your financial reports until the payment is completed. This allows seamless tracking and integration of accounts payable within your shop management and accounting processes.

Which software does Tekmetric integrate with?

Tekmetric integrates with over 70 different apps, and you can find the full list here.

Does Tekmetric have digital vehicle inspections?

Absolutely! Our Digital Vehicle Inspection software lets your team send photos and videos to keep your customers informed and to share detailed inspection findings with them. You can find out more about this feature here.

How do I manage my Inventory?

Inventory management is a Tekmetric feature included in all of our plans. You can use our real-time parts management system to stay on track with your inventory without any hassle. You can learn more about Tekmetric’s inventory management here.

Customer Service

How do I contact support?

You can get in touch with our support team by:

Chat – available in the Tekmetric app
Email – support@tekmetric.com
Phone – 832.787.0900
Live customer support is available during these hours:

Monday – Friday 7 am – 7 pm CT

Sat 8:30 am – 5:30 pm CT

Knowledge Center

‍

How can I contact Sales?

You can get in touch with our sales team by filling out our contact form, scheduling a demo, calling this number: 832.930.9400, or by emailing our team at: info@tekmetric.com.

How do I request a new feature?

Many features we release are our own customers’ suggestions! You can suggest a feature, too, directly through our dedicated Feature Request Board – you’ll find it in the Resource Center, within your Tekmetric platform. Here’s the full guide on how to find it and share your request.

How do I access Tekmetric Training?

You can find Tekmetric Training with all the materials and tutorials here. Together with other valuable resources, it’s located in our Help Center.

Rewards and Incentives

Does Tekmetric have a rewards program?

Yes! We have a referral program that lets you earn rewards for each referral you make. Find out more here.

Account Setup and Access

How do I login to Tekmetric?

Follow these steps to log into your Tekmetric account:

Go to the Tekmetric website: shop.tekmetric.com.
Enter your credentials: Use the email and password associated with your account.
Click "Log In": After entering your credentials, click the "Log In" button to access your dashboard.

If you’re still having trouble logging in, here’s a more detailed guide. Should you need help, don’t hesitate to contact support!

How can I connect my shop to Tekmetric?

Ideally, make sure you have a good Wi-Fi connection. If not, it’s still possible to connect through cellular devices or by tethering to your phone.

How many users or devices can I connect with Tekmetric?

As many as you want! Seriously. All your mechanics, technicians, service writers, and managers can access the platform. As the shop owner, you can regulate access permissions.

What happens if my internet connection is lost?

What browser does Tekmetric support?

How do I set up Slack?

Here’s the complete, step-by-step guide on setting up Slack with your Tekmetric account. Alternatively, you can watch this video guide on integrating Slack with Tekmetric.

Subscription and Pricing

Do you charge based on the number of users?

No, Tekmetric subscriptions are priced per shop, not per user. Adding a new shop simply requires purchasing an additional subscription.

Can I access integrated payments with my Tekmetric subscription?

Does Tekmetric support multi-shop owners (MSOs)?

System Features

How frequently is Tekmetric updated?

Can I transfer my data from my current system to Tekmetric?

How does Text to Pay work?

With Tekmetric's Text-to-Pay feature, you can send invoices directly to your customers via a text message. You can see how the entire process looks like here.

Do Accounts payable transfer over in Tekmetric?

Which software does Tekmetric integrate with?

Tekmetric integrates with over 70 different apps, and you can find the full list here.

Does Tekmetric have digital vehicle inspections?

How do I manage my Inventory?

Customer Service

How do I contact support?

You can get in touch with our support team by:

Chat – available in the Tekmetric app
Email – support@tekmetric.com
Phone – 832.787.0900
Live customer support is available during these hours:

Monday – Friday 7 am – 7 pm CT

Sat 8:30 am – 5:30 pm CT

Knowledge Center

‍

How can I contact Sales?

You can get in touch with our sales team by filling out our contact form, scheduling a demo, calling this number: 832.930.9400, or by emailing our team at: info@tekmetric.com.

How do I request a new feature?

How do I access Tekmetric Training?

You can find Tekmetric Training with all the materials and tutorials here. Together with other valuable resources, it’s located in our Help Center.

Rewards and Incentives

Does Tekmetric have a rewards program?

Yes! We have a referral program that lets you earn rewards for each referral you make. Find out more here.

faq

categories

Account Setup and Access

Subscription and Pricing

System Features

Customer Service

Rewards and Incentives

Account Setup and Access

Subscription and Pricing

System Features

Customer Service

Rewards and Incentives

experience

Tekmetric in Action