Customer Communication + Two-Way Texting
Engage Customers, Build Loyalty
Start texting your customers through Tekmetric to keep them informed throughout the repair process. Leverage our auto repair shop software for honest communication and exceptional customer service.
Build Customer Trust and Satisfaction
Enhance customer experience with transparent, real-time communication that keeps them in the know. Anticipate their needs and build trusting relationships. Act on their messages quickly and leverage real-time feedback to provide the service your customers want.
- Send photos, videos, and detailed updates on repair progress.
- Obtain quick approvals for repairs, reducing wait times.
- Provide immediate answers to customer queries to build brand confidence.
- Receive customer feedback instantly and address concerns proactively.
Keep All Contact Information at Hand
Access customer details instantly and ensure smooth and efficient communication. Eliminate the hassle of trying to find a customer’s contact information and their unique details. Keep everything at hand, at all times to make timely communication a guarantee.
- Centralize all customer contact info in one secure location.
- Quickly pull up customer history for personalized interactions.
- Update and manage customer contact details with ease.
- Ensure privacy and security with encrypted data storage.
Manage Communication Across Locations
Maintain consistent communication standards across all your shop locations. Build a unified brand-customer communication strategy, and stick to it with ease.
- Simplify communication and build customer loyalty with two-way texting.
- Track communication with customers.
- Ensure every customer receives the same high level of service, no matter where they go.
One Texting Solution for All Your Needs
Streamline all customer communication with a single, easy-to-use texting platform. Centralize customer communication with Tekmetric, and never worry about missing a message from a customer or forgetting to update them on the repair status again.
- Send updates, approvals, and reminders directly to your customers using your shop's phone number.
- Use your existing landline for two-way texting to simplify communication and build customer loyalty.
- Track all text conversations within the customer’s profile for complete communication history.
- Integrate texting seamlessly with your existing workflow, keeping your team efficient and customers informed.
Proven Performance: Awarded by Industry Experts
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