If you want your clients to approve repairs, you have to build trust. People are more likely to approve work if they can see what’s wrong. Send estimates to clients along with images of the necessary repair work. Tekmetric gives them the freedom to approve work on their own time, and you can always follow up to walk through their repair options and ensure they understand their estimate.
Unique customer profiles—complete with integrated CARFAX reports and job history—help service writers and technicians see the full picture of all work done on the vehicle so they can provide the best service possible.
Clients have the power to approve the work they want, when they want. Declined jobs are stored on the client’s profile so service writers have the opportunity to remind them when they come back.
Texts and emails allow constant contact with your clients throughout the job. Alert them on issues found, work being done, and when it’s time for pickup.
