Our founder, Sunil, ran a successful shop for a decade, but it wasn’t without its challenges.
Many long nights were spent in the shop, and a lot of the issues stemmed from outdated shop management systems. Despite trying all the established programs and platforms, they proved unreliable and had poor reporting capabilities. Ultimately, it made it difficult to determine what was going well in the business – and what wasn’t.
Sunil became so frustrated that by 2015, he had begun working with a small team to create a better shop management software. The solution was designed to address many of the challenges that everyone in the industry was facing.
From the early days of Tekmetric, the team has been guided by two core principles: trust and transparency.
You don't need to be an auto industry veteran to know that customers can be wary when walking into a new shop. It's your job to make them feel comfortable, every step of the way. That's why, from day one, we’ve made intentional decisions with trust and transparency in mind for our customers.
With innovation, actionable data and best-in-class support all factored in, a flexible, community-driven solution was born, one that always puts customer experience first.
At Tekmetric, we understand that building trust with customers is essential to the success of any auto repair business.
That's why we've built our platform with features that prioritize transparency and communication, with real-time, holistic visibility into shop and employee performance to help identify bottlenecks, spot opportunities, and make data-driven decisions that improve productivity.
We’re relentlessly committed to growth, and continue to improve and innovate, with the customer experience at the core of every move we make.
