Tekmetric Multi-Shop is designed to give owners everything they need to manage multiple shops in one place. Our goal is to help your team gain back time, make more informed decisions, and maximize your shops’ margins!
Our latest update for Tekmetric Multi-Shop, Shared Customer History, does just that! With stronger cohesion between different locations, multi-shop owners and service advisors can simplify their workflow and provide a more seamless customer experience.
Tekmetric Multi-Shop Shared Customer History allows users to connect customers across shops and view history for those customers across all locations within their organization in Tekmetric. With just a few clicks, shop owners and general managers can quickly add customers from one shop location to another without actually typing out all their information again. This means shops can provide a seamless customer experience across all locations and easily maintain customer information without worrying about duplicating entries.
Gain a better handle on your customer information and provide a better experience at the same time.
By linking customer data so that service writers have access to all past information -- digital vehicle inspections, estimates generated, approved or declined work, and completed repairs -- you can save your shop time while enabling a more personalized experience for the customer.
Remind customers of that declined brake job from your other location, or check up on the status of the leaky oil line to see if it's finally time for replacement. To the customer, this will feel like the truly modern experience they've grown accustomed to in this new digital age.
And they'll be impressed with how on-top-of-things your shop is!
Fewer clicks on your end means a more cohesive and streamlined process, which results in a smooth, frictionless experience for the customer:
Overall, Shared Customer History enables your shop to provide your customers with the same experience, no matter what location they visit. It’ll be like they're visiting the exact same business, with the same care and support they’ve already come to expect.
So, if that customer is on vacation or a business trip and has to stop by a different location for the first time, your shop will immediately have visibility into the history of everything they've done at your other locations, and you can pick up from where they left off like it’s the exact same shop.
And the benefits really don't stop there. There's so many ways to fuel your business's growth with the right multi-shop platform.
At Tekmetric, we understand that data security is more than just a priority—it's a responsibility. That’s why we are excited to announce that Tekmetric is now ISO/IEC 27001 certified! Combined with our SOC 2 Type II certification, this achievement underscores our commitment to keeping customer and partner data safe and maintaining systems that operate at the highest standards.
ISO/IEC 27001 is the internationally recognized standard for Information Security Management Systems (ISMS). It represents a comprehensive framework for managing and protecting an organization’s information assets, ensuring confidentiality, integrity, and availability of data.
To obtain this certification, Tekmetric went through rigorous audits and a thorough examination of security protocols, risk management practices, and data protection measures.
As we continue to innovate shop management solutions to best support our customers, achieving this certification reinforces that our platform and internal workflows protect the highly sensitive data customers and partners trust us with.
For Tekmetric customers, achieving ISO/IEC 27001 certification means you can trust that we adhere to the highest standards for information security.
This certification reinforces our commitment to safeguarding your data, providing you with peace of mind and confidence in our Shop Management platform. To learn more about all our certifications and our commitment to security, visit our Trust Center.
In partnership with Advance Professional, Tekmetric now seamlessly integrates with MotoVisuals. This powerful collaboration aims to elevate the customer experience, streamline shop processes and empower automotive businesses like never before.
MotoVisuals offers a wide array of simple-to-follow animated videos, simplifying customer education. Shops report their close rate increase from industry average of 55% to over 90% when MotoVisuals is integrated into their workflow.
Central to this integration is a dedication to saving Service Advisors’ time, improving customer communication, and ultimately boosting your shop’s profitability. Here's how leveraging MotoVisuals within Tekmetric’s Digital Vehicle Inspections (DVIs) is poised to transform your shop:
At Tekmetric, we’ve been busy creating the most requested feature by users: true two-way texting. We’re excited to announce that this November, you and your guests will be able to communicate with each other in a seamless, hassle-free way.
Once your shop sets up two-way texting within Tekmetric, your team and customers will be able to have instant, harmonious digital conversations.
On your end, the Tekmessage interface will have a similar look and feel to social media messaging services (such as Facebook Messenger).
Your customers, however, will see the conversations as regular text messages on their phones.
To use Tekmessage, simply click the messaging icon in the top right corner of your shop’s header within Tekmetric. Doing so will open the Tekmessage sidebar, where you’ll be able to see a full list of conversations with guests, send and receive texts, and search conversations.
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