At Tekmetric, we’ve been busy creating the most requested feature by users: true two-way texting. We’re excited to announce that this November, you and your guests will be able to communicate with each other in a seamless, hassle-free way.
Send and Receive Texts Directly in Tekmetric
Once your shop sets up two-way texting within Tekmetric, your team and customers will be able to have instant, harmonious digital conversations.
On your end, the Tekmessage interface will have a similar look and feel to social media messaging services (such as Facebook Messenger).
Your customers, however, will see the conversations as regular text messages on their phones.
To use Tekmessage, simply click the messaging icon in the top right corner of your shop’s header within Tekmetric. Doing so will open the Tekmessage sidebar, where you’ll be able to see a full list of conversations with guests, send and receive texts, and search conversations.
Make Life Easier for Your Customers
With Tekmessage, your customers will no longer have to deal with clunky web browser links.
Previous shop management messaging services required customers to open a link from a text in order to send a message to the shop.
Now, with Tekmessage, customers can simply send a text message without having to open a web browser. And your service writers will instantly be able to see messages and respond without ever having to leave Tekmetric.
Note: Digital vehicle inspections and estimates will still be sent as a clickable link because they include data-rich content such as graphs, checklists, etc.
All you have to do is message your customers using the Tekmessage integration, and they’ll receive a text. When they text back, it’ll show up in Tekmessage. Badda-bing. Badda-boom.
Sync Your Shop’s Original Phone Number to Tekmessage
With Tekmessage, you’ll be able to streamline how new customers communicate with your shop by choosing the phone number your shop sends messages from within Tekmetric.
You can use your shop’s existing phone number—the one you have been advertising on your website and Google My Business profile—to make it easier than ever for new customers to reach you and for service writers to add their new customers' information to Tekmetric.
Or, you can choose a different phone number based on the available phone numbers in your area. Either way, when you text customers via Tekmessage, the number that they will see on their phones will be the one you chose during setup.
And if you're a multi-shop owner, you can set up a separate Tekmessage number for each individual shop.
Centralize Customer Communication
Think of Tekmessage as your new customer communication command center. From the Tekmessage sidebar, you’ll be able to:
Search existing contacts by name and number
Send texts to customers and numbers not yet in the system
Receive and respond to texts from new and existing customers
Create and view upcoming appointments
Create and view active repair orders
Quickly view customer profiles
Mark messages as read and unread
See which employee sent a response and what time they sent that response
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At Tekmetric, we understand that data security is more than just a priority—it's a responsibility. That’s why we are excited to announce that Tekmetric is now ISO/IEC 27001 certified! Combined with our SOC 2 Type II certification, this achievement underscores our commitment to keeping customer and partner data safe and maintaining systems that operate at the highest standards.
What is ISO/IEC 27001?
ISO/IEC 27001 is the internationally recognized standard for Information Security Management Systems (ISMS). It represents a comprehensive framework for managing and protecting an organization’s information assets, ensuring confidentiality, integrity, and availability of data.
To obtain this certification, Tekmetric went through rigorous audits and a thorough examination of security protocols, risk management practices, and data protection measures.
As we continue to innovate shop management solutions to best support our customers, achieving this certification reinforces that our platform and internal workflows protect the highly sensitive data customers and partners trust us with.
What This Means for Tekmetric Customers
For Tekmetric customers, achieving ISO/IEC 27001 certification means you can trust that we adhere to the highest standards for information security.
Enhanced Data Security & Trust: Our certification guarantees that Tekmetric has stringent security measures in place to safeguard sensitive data, including customer information, financial records, and business data.
Reduced Risk of Data Breaches & Security Incidents: By adopting a proactive approach to risk management, Tekmetric minimizes the likelihood of security breaches and disruptions
Compliance & Regulatory Alignment: Our ISO/IEC 27001 certification helps customers demonstrate compliance with data protection regulations, such as GDPR and CCPA.
This certification reinforces our commitment to safeguarding your data, providing you with peace of mind and confidence in our Shop Management platform. To learn more about all our certifications and our commitment to security, visit our Trust Center.
In partnership with Advance Professional, Tekmetric now seamlessly integrates with MotoVisuals. This powerful collaboration aims to elevate the customer experience, streamline shop processes and empower automotive businesses like never before.
MotoVisuals offers a wide array of simple-to-follow animated videos, simplifying customer education. Shops report their close rate increase from industry average of 55% to over 90% when MotoVisuals is integrated into their workflow.
Central to this integration is a dedication to saving Service Advisors’ time, improving customer communication, and ultimately boosting your shop’s profitability. Here's how leveraging MotoVisuals within Tekmetric’s Digital Vehicle Inspections (DVIs) is poised to transform your shop:
Product Updates
Customer Experience
Visualizing Excellence: Transforming Customer Experience with the Tekmetric MotoVisuals Integration
In the fast-paced auto repair industry, delivering exceptional service and ensuring vehicle safety is paramount. This is where Tire Suite comes in — a solution that simplifies tire management, letting you save time and gain peace of mind.
Tire Suite is a comprehensive solution designed specifically for tire shops. Whether you're struggling with time-consuming DOT# registration processes, concerned about protecting your shop from risk, or looking to save money and boost profits, Tire Suite has you covered.
Streamline Your Processes, Save Valuable Time
Time is money, especially in the fast-paced world of tire shops. With Tire Suite, you can say goodbye to the days of manual paperwork and tedious DOT# registration processes. Our platform automates the entire registration process via Tiremetrix, saving you valuable time that can be better spent serving your customers or growing your business. By streamlining your processes, Tire Suite allows you to focus on what matters most – delivering exceptional service to your customers.
Our platform not only streamlines your processes for DOT# registration but also helps streamline tire sourcing. Access vehicle-specific tire specifications swiftly, facilitating seamless tire selection for your team. Easily search your inventory or seamlessly add tires as needed parts, enabling effortless tire sourcing through integrated parts ordering.
Protect Your Shop, Ensure Compliance
Compliance issues can be a nightmare for tire shop owners, leading to costly fines and penalties. With Tire Suite, you can rest easy knowing that your shop is fully compliant with DOT# regulations. Our platform simplifies the registration process and provides ongoing support, helping you avoid unnecessary risks and protect your business from potential liabilities. By investing in Tire Suite, you're investing in the long-term success and sustainability of your shop.
Take Your Tire Shop to the Next Level with Tire Suite
Ready to take your shop to new heights of efficiency and success? It's time to discover the power of Tire Suite. Say goodbye to wasted time, compliance concerns, and unnecessary expenses – and say hello to a brighter future for your shop.
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