Top 5 Automotive Scheduling Softwares (Comprehensive Guide)

Benjamin Johnson

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May 22, 2023

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Read time: 3 min

Modern auto repair shops face a customer base that expects the same digital convenience from their local mechanic that they get from Amazon or Uber. If your shop is still relying on phone calls to schedule service appointments, you're likely leaving revenue on the table.

Choosing the right automotive scheduling software isn’t just about putting a date on a calendar; it’s about choosing a management system that makes your shop more efficient, provides a better customer experience, and maximizes your revenue.

Why does my shop need automotive scheduling software?

With automotive repair scheduling software, you and your team gain more control over your shop’s time. Instead of slow updates from around the shop, all employees can check the status of each repair at the same time.

Another advantage of appointment booking software is that your auto shop will make fewer mistakes when it comes to giving customers status updates about their vehicles. Before contacting a customer, a team member can check the system to have a more accurate estimate of how much time is left on a repair.

Going a step further, can your customers book appointments after hours and over the weekend? If not, appointment scheduling software can allow them to book online without having to talk to your employees first. This leads to more customers, fuller bays, and a better customer experience.

Best automotive service scheduling software options

Tekmetric

Tekmetric is our top pick because it offers an all-in-one solution with a full scheduling software solution. Offering online scheduling, marketing, payments, and shop management all under one hood, Tekmetric is hard to beat.

  • Best for: Single or multi-location shops that want their scheduling, payments, CRM, and shop management all in one place.
  • Tekmetric features: Online scheduling, automated reminders, POS, marketing, DVIs, two-way texting, real-time reporting, mobile app, and a book online button for your Google My Business profile.

AutoOps

AutoOps is a specialized tool designed to sit on top of your existing shop management system. While it does not offer an all-in-one solution, it can be a powerful integration into your workflow.

  • Best for: Shops that already have a shop management system and want to upgrade their scheduler.
  • AutoOps features: Online scheduling, calendar, text reminders, book online button for your Google My Business profile.

EZauto Scheduler

EZauto Scheduler is a cost-effective, cloud-based way to handle your shop scheduling. Similar to AutoOps, EZauto is a dedicated scheduling software with modern features.

  • Best for: Shops looking to save money but want something better than a basic Google calendar.
  • EZauto Scheduler features: Online scheduling, two-way texting, reporting, and mobile access.

Setmore

Setmore is a general-purpose booking tool used by everyone from barbers to automotive shops. Setmore is not an all-in-one solution, but it is one of the lowest-priced options on the market.

  • Best for: Small shops or mobile mechanics on a tight budget.
  • Setmore features: Online scheduling, calendar, payments, and text reminders.

Acuity

Owned by Squarespace, Acuity is a modern scheduling tool used in a variety of industries. You will need to integrate with a shop management system to run your shop, but Acuity can handle your scheduling.

  • Best for: Small - medium sized shops looking for a modern scheduler that already have a shop management software.
  • Acuity features: Scheduling, payments, reminder emails, calendar and mobile app.

What features should I look for in a mechanic scheduling software?

When it comes to auto repair scheduling software, there are a lot of options on the market, which can make it tricky to find the right one for your shop. However, these are the modern features you should look for in a scheduling software:

1. Cloud-Based

Say you need to take the day off to take your child to the doctor. Or perhaps your shop is expanding to a second location, and you’re in back-to-back meetings to iron out the details.

Managing your shop with cloud-based service scheduling software, you can do all of those things without losing sight of what’s happening at your shop!

Tekmetric user Andrew Minkler of Bavarian Motor Repairs loves that flexibility. As he puts it, “As we expand, it’s critical that we have a cloud-based system that seamlessly grows with us. I can attend a twenty-group, meet with my business coach, spend time with my family, and still have access to my shop from my phone. Anywhere access gives me the confidence to let my staff grow into their roles.”

2. Integrations

You likely use a variety of tools to propel your shop forward. If your automotive scheduling software integrates with these other types of solutions, you’ll be able to manage everything from one place, creating a streamlined process for juggling all of these various tools.

3. Customer communication

It’s important to reach your customers how they want to be reached. When researching any automotive scheduling software, check for the following features so you can streamline customer communication:

These features build trust with customers by keeping them in the loop throughout the repair process. They’ll see that your shop cares about making sure they’re informed every step of the way.

4. Trackable repair notes

Every customer is unique. For example, one customer might always prefer dropping off their car in the morning whenever they need routine maintenance.

Another customer might be busy during the middle of the day and doesn’t appreciate being called on the phone during that time. By tracking these preferences in your system, you can ensure that you’re providing excellent customer service to each customer.

5. Customer support

A strong support and customer success team can:

  • Resolve questions you might have about a feature in a quick manner, so you and your colleagues don’t have to spend precious time figuring it out on your own.
  • Listen to your feedback about existing features and evaluate what updates need to be made to improve the user experience.
  • Help you with data migrations, as data migrations to a new system can be tricky.

Fine-tuning your service scheduling process

Once you have your automotive scheduling software and basic appointment scheduling process in place, you can make additional adjustments to enhance your shop’s efficiency and reach new heights.

Add more staff and resources

As you navigate through scheduling cycles, you might find that business is rolling—and to meet those higher demands, you’ll likely need to make adjustments to your staff and resources.

You might even decide to extend your shop’s working hours to accommodate the uptick in business. An additional hour of being open can go a long way for customers.

Streamline customer communication and payment

It’s no surprise that the majority of your customers are in a rush. Squeezing in a repair can be tough on their schedule, as they need their car to get to work, make it to that parent-teacher conference, and more. That’s why it’s essential that your shop has streamlined ways of communicating with customers via true two-way texting, text-to-pay, automated follow-ups, and digital vehicle inspections.

Gather customer feedback

Customer feedback can help you address people’s pain points with your shop, and as a result, take your shop to new heights. For instance, most of your customers could be annoyed that your shop is taking a bit longer than promised on each repair, and this could soon create a negative perception of your shop.

Unless you survey customers on a regular basis, you’d have no way of knowing this. Don’t leave your shop’s reputation and growth to chance. Be proactive, not reactive, by creating a customer feedback system and fixing gaps in the customer experience.

Final thoughts

The shift to digital automotive scheduling software is no longer optional for shops that want to thrive in the modern automotive industry. Shop customers are expecting more and more, and these solutions are here to help you stay relevant. Whichever option you choose, focus on providing the best customer experience and making it easier for customers to book with you.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

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What is a mobile mechanic?

Unlike traditional auto shops, mobile mechanics travel to their customers to provide automotive repairs and services at the clients home. This service is attractive to older clients who may not want to travel as much or for young professionals who are to busy to wait for their car at a shop. Another major perk is that mobile mechanics can often perform services at a cheaper price because of having lower overhead costs.

Mobile mechanics are not able to perform every repair that a brick-and-mortar shop can as they have to transport all of their tools and supplies with them. However, they can still provide these common repair services:

  • Oil changes
  • Diagnostics
  • Tire rotations/replacements
  • Filter replacements
  • Batteries
  • Spark plugs
  • Alternators
  • Brake service and more.

How profitable is a mobile mechanic business?

Mechanics can charge whatever they would like but most repairs fall in the $20 - $125 per hour range. Like any business, you have to consider your startup costs, advertising expenses, number of expected clients, and how much your services are worth before determining if your business will be profitable. Overwhelmed yet? Dont worry, we will explain everything in detail below.

6 Steps to become a mobile mechanic

While you may not need a college degree to be a quality mechanic, you will still have to invest in tools, licensing, marketing and other business needs. We have outlined everything you need to start your business below.

Six steps to become a mobile mechanic.

Develop a Business plan

Starting with a quality business plan for your business is the first step in making sure you start off on the right foot. Outlining who your competitors are, setting goals and solidifying your financials may seem outdated but they are the foundations of your business. Here are nine steps to creating your business plan:

  1. Write an executive summary
  2. Describe your shop
  3. State your business goals
  4. Describe your products and services
  5. Do your market research
  6. Outline your marketing and sales plan
  7. Perform a business financial analysis
  8. Make financial projections
  9. Create a plan for growth and expansion

Tek-Tip: If you want to jump start your business, consider joining a mobile mechanic business like Wrench.

Gather necessary licenses and certifications

Once you have created your business plan, it is time to start working on your business license. Not every state requires you to acquire a license but some do. Do your research for the state you plan to work in and make sure you are legally ready to open your auto repair shop.

The most common certifications include:

  • ASE certification: Also known as the National Institute for Automotive Service Excellence. Being one of the largest accreditation organizations, ASE is commonly recognized throughout the auto industry.
  • Manufacturer certification: Mechanics may elect to gain additional certifications from specific manufacturers (Honda, Toyota, etc.) to add to their credibility. These certifications are also recommended if you only work on certain types of cars.
  • Refrigerant certification: If you plan to work on MVAC (motor vehicle air conditioners), the EPA requires you to obtain certification in proper refrigerant handling according to Section 609 regulations from the Clean Air Act.

Also, don’t forget to register your business and form the appropriate legal entity (partnership, sole proprietorship, limited liability, or corporation). Each entity has pros and cons, so consult with a legal professional to make sure you are ready to file taxes with the IRS and open your own business.

Set your pricing structure

Your cost per hour or per repair should be reflective of your years of experience, geographical location, types of services performed and competition. Doing some competitor research will help you determine how much clients are willing to pay in your area.

Some mobile mechanics can charge more if they offer premium services or more complicated repairs. If you are new to the area, it may be beneficial to keep your costs low until you have a solid client base. Don’t forget that you can also make money off of part markups.

Lastly, remember to account for inflation, sales tax, parts, and gas for your vehicle. Depending on your payment options, you will also need to account for credit card processing fees. Auto repair can be a seasonal industry (especially in certain states), so make sure to stow away some revenue for slower months.

Insurance coverage

If you are going make an investment in your mobile auto repair business, you need to protect it with the proper insurance coverage. Some of the common insurance plans you should consider include:

  • Liability insurance
  • Comprehensive coverage
  • Fire and theft insurance
  • Road risks insurance

Lastly, decide if you will be offering any warranties on your services/parts and how that will impact your bottom line.

Invest in quality equipment

  • Tools: A reliable power source, jack or portable car lift, drain pans, safety equipment, scanners, cleaning sprays, diagnostic equipment and gloves are all important to have on hand. Also, don’t forget a proper lighting source.
  • Parts: Having commonly needed auto parts in your inventory will save you time rather than waiting for parts to be delivered to you. However, you should also determine how much inventory space you have and how to maximize it.
  • Software: A cheat code for mobile mechanics is adding cloud-based auto repair software that can help you keep track of inventory, invoices, billing, inspections, marketing, and more all in one place.
  • Vehicle: Reliable transportation is critical for mobile mechanics. Select a vehicle that has enough storage to accommodate large parts and good fuel economy for longer trips. Lastly, don’t forget to bring shelter in case of inclement weather so you can continue to work in the elements.

Tek-Tip: If you need help coming up with a mobile mechanic business name, we have developed a guide to the best auto repair business names. In addition, we developed an AI-powered name generator tool that can also help with logo creation.

Marketing and advertising

You can offer the best mobile mechanic service in your state but without a proper marketing strategy, customers may struggle to find you. Here are some common marketing efforts that will help you build a strong customer base.

  • Website: A strong website is the glue that holds all of your marketing efforts together by providing a central location to find prices, services, phone number, and more. Make sure your website reflects what makes you better than your competition. SEO (search engine optimization) is another important factor to include in your website to ensure you are visible to those searching online for your services.

Tek-Tip: Not tech savvy? Tekmetric Marketing can help by offering website building, online scheduling, review management, and more.

  • Paid advertising: Strategize where your target audience is located and how you can leverage paid advertisements to attract more customers. Possible opportunities include Google ads, social media ads, local event sponsorship and more.
  • Social media: Social media is a great place to highlight customer testimonials and engage with your audience. Experiment with varying content types until you find what resonates with your customers.
  • Traditional marketing: Mailers, business cards, flyers, billboards and direct mail can all be impactful marketing tactics for local businesses. Considering adding a QR code pointing users to your website or adding coupons to incentivize customers.
  • Referral program: Testimonials go a long way for word-of-mouth marketing. Consider offering a discount on future services for each new customer they refer to your business.
  • Email: Email marketing is a great way to retain existing customers by offering incentives or coupons to ensure your car repair business stays top of mind. Another impactful email marketing tactic is to send oil change reminders to existing clients.

Closing Thoughts

Starting a mobile mechanic business can be intimidating but the flexible working hours, independence and profitability make it worthwhile. Being a small business owner is not for everyone, consider starting out as part time and move into full time as your profitability grows. Don’t forget to utilize your network to learn industry trends and new tactics to grow your business.

How to Start a Mobile Mechanic Business (6 Step Guide)

October 31, 2024

Read time: 3 min

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An auto repair estimate template, otherwise commonly referred to as a car repair estimate template, can be a great communication tool for your shop—or it can leave your team spinning their wheels in the dirt.  

While it’s easy to assume that any old auto repair estimate template will lead to a faster repair order process, unfortunately, not all templates are created equal.

The most effective templates provide a standardized framework for the estimate and repair process and lay everything out for your team and customers in a digestible format. The least effective templates cause more work for your team and eat up extra time that could (and should) be spent taking care of the customers.

A Modern Approach For Your Shop

Nowadays, there’s a whole spectrum of template options to choose from, including pen and paper forms, downloadable PDFs, and full-service shop management systems with a built-in RO program.

Finding the right fit for your shop might feel like a challenge, but the effort you put into looking for an auto repair estimate template says you care a lot about your team’s time and value their autonomy.

Upgrading your estimate process helps your team maximize its potential by giving them the power to focus on what they do best—getting customers back on the road.

As a shop owner, you have the ability to tune into your shop’s performance metrics, employees’ bandwidth, and overall profit margins with a few clicks.

Lucas Underwood and David Roman, hosts of the ASOG podcast, recently sat down with Tekmetric CEO Sunil Patel at the Vision Hi-Tech Training and Expo in Kansas City, Kansas.

Sunil shared some key insights into facing challenges, embracing change, streamlining processes, prioritizing customers, and the power of “always starting with why.”

Note: the following answers have been condensed for clarity.

On Facing Challenges and Handling Stress

ASOG: We spoke with PJ Leslie (Tekmetric’s Business Development Director) recently, and he was talking to us about your ability to take anything that comes your way and overcome it.

PJ shared with us that no matter the circumstance, you’re always able to say, “We’re going to get through this, and we’re going to make something from it.”

You created an amazing thing despite the adversity that you’ve faced. How were you able to do that?

Patel: My wife and I went through some hard times with our daughter, Brianna, about a year ago.

And what I told my wife during that time was, “You know what? I’m ready to face this challenge.

We’re going to find the best doctor we can find and the best solution for her. And Brianna will live life one day at a time.

We’re not going to think about the future, we’re going to live life today.”

Since that day it’s been almost ten months and everything has been great. She’s doing beautifully.

A key component to handling stress is delegation.

You’ve got to let go of some of your responsibilities no matter how unnerving it is. Remind yourself that you can continue to keep your momentum on your shop, business, and goals by delegating.

That’s why you have a team—so you can tackle and conquer each task that comes your way.

On Embracing Change and Switching Gears

ASOG: You’ve gone from being a physician to a police officer to an auto repair shop owner, and now you’re the co-founder and CEO of Tekmetric. What made you want to go from physician to shop owner?

Was there a rock bottom for you? Was there a point where you decided, “I don’t want to be a physician any longer?”

Patel: I was fortunate that I never hit rock bottom. I’ve always tried to live in the moment. And I’m always intrigued by learning new things. With that being said, it took me going from industry to industry to learn the skills that helped form Tekmetric.

Let’s say you set a goal for yourself to go to the gym more often.

Now, if you don’t want to go to the gym, then you will keep training your mind to make sure that gym is just not your thing. It’s not until you have a breakthrough that you are able to change your mindset.

You have to train your reticular activating system (RAS), a network of nerve pathways located in the brain stem that mediates overall behavior, so that going to the gym becomes a positive activity.

Along with reminding yourself that you want to go to the gym, write down when you want to make the change and why.

Let’s say this is your goal, 'In March 2023, I will feel great, I will look great, my clothes will fit me better, and I can hear my family and friends saying ‘You’ve done a fantastic job.'

You have to recognize and reframe each limiting belief that is preventing you from achieving your end goal. An example of a limiting belief would be something along the lines of, "Ah, I’ve had a long day, I can just go to the gym tomorrow.' You have to reframe it to, 'I’ve had a long day, time to finish strong with a trip to the gym.'

You have to be very intentional. You truly have to want to reach the finish line.

This concept goes for shop owners, too. If you’re wanting to expand your shop, you’ll need to change the way you’re running your business. You can do that with shop management software.

Transforming the Shop Owner Experience with the Right Tools

March 24, 2022

Read time: 3 min

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