Your Success is Our Success

You shouldn't have to jump through hoops to get answers or report a problem. We pride ourselves on offering support through a variety of channels and resources. We genuinely care not only about helping you solve the problems you're immediately facing, but incorporating your feedback to build the Tekmetric of tomorrow. That's why we tediously track every piece of feedback and idea our users share. Your input matters.

Call Us

Need immediate support? Give us a call at 832-930-9400. Press “2” to get through to our service team.

Email Us

Email support@tekmetric.com, and we will get back to you ASAP.

Submit a ticket

Easily get a question answered or submit your feature idea directly from within the Tekmetric app.

Get Started, Accelerate, and Don’t Stop

New User Training

One size does not fit all. We offer a variety of resources to get you the information you need when you need it.

Intuitive software design
Expansive knowledge base
In-App tutorials
In-App chat (coming soon)

On-Going Support

Need to talk to a human? We provide unlimited access to our customer success team to help you get your questions answered quickly and solve roadblocks you encounter. Reach out to us at any time, no need to hesitate.

User-driven Updates

Some of our best ideas come from users like you. Have ideas for improvements? Our in-house dev team incorporates your feedback into our design process. Your input matters; we’re always exploring new ways to connect with and learn from our users.

Frequently asked questions

What’s the best way to connect my shop to Tekmetric?

Because Tekmetric requires an internet connection, we recommend that your shop(s) have a secure Wi-Fi network. You can also use devices connected to a cellular network, or tether devices to your phone.

What all can I track with Tekmetric?

Tekmetric allows you to track virtually all work and performance along a myriad of metrics:

- Appointments

- Inventory

- Repair Orders

- Customers

- Vendors

- Canned Jobs

- Employees

- Inspections

- End of Day Sales

- Sale Details

- Sales Tax

- Tire Tax

- Profit Details

- Accounts Receivable

- Accounts Payable

- Fees

- Discounts

- And more!

How do I scale my business with Tekmetric?

We price Tekmetric subscriptions by shops, not users. When you’re ready to open a new shop, all you need to do is purchase another subscription, and your new shop is ready to run on Tekmetric. Tracking tools and integrated marketing services will also make it easy to explore new ways to improve your sales and operations process, gain new customers, and build customer loyalty.

How many users or devices can I use with Tekmetric?

Unlimited. Seriously. All of your mechanics, technicians, service writers, and managers can have access to the Tekmetric platform, and you, the shop owner, can regulate who has access and who does not.

What happens if my internet goes down?

If your internet goes out, you can tether to a cellular device. Tekmetric is designed to be light. It operates fast, even on connection speeds of less than 1mb per second, meaning that it’s mobile friendly from a cellular connection. Hell, you can even connect to dial-up and run Tekmetric without seeing a slow down in operation speed.

How difficult is it to use Tekmetric?

Because we took a material design approach to developing Tekmetric, our platform is very simple and easy to use. And we’re not saying this just because we built it; our users have said it, too.

-> See why shop owners love Tekmetric

Can I really use Tekmetric on any device?

Yes. Tablets, smartphones, desktops, laptop—anything with access to internet and a Google Chrome browser can run Tekmetric.

Should I use Tekmetric on a Windows or Mac operating system?

Either works! Tekmetric is OS Agnostic. You can use it on almost any operating system as long as it supports the Google Chrome browser.

What browser should I use?

Tekmetric was designed and optimized to run on Google Chrome.

How often do you update Tekmetric?

Because we are always looking for minor and major ways to improve Tekmetric, we typically update Tekmetric at least once a month. Updates may include new integrations, features, tracking metrics, shortcuts, or design changes that make Tekmetric easier to use.

How do I know when there are new updates?

Whenever we make an update, we let our users know through email and in-app notifications. If you have any questions regarding how a new update will affect your experience or how to take full advantage of a new update, contact us or become a part of our user-support group.

Is there a limit to the number of ROs?

No. You can create as many repair orders as you need. The sky's the limit!

If I want to get tablets for my team to use, what kind should I buy?

We recommend a minimum 10” screen for tablets. Either Android or Apple tablets will work as long as they are compatible with the Google Chrome browser. The only devices we know of that do *not* work are Amazon Fire tablets.

Get the support you need from your shop management system.

Some shop management systems are loaded with features, but lack support. Are you being ghosted by your current system’s tech support team? Does it seem like they don’t even know how their system works? That’ll never happen with Tekmetric. We always keep in touch and listen to users because we respect the business they’re trying to run. Sign up for a live demo today. We’ll be happy to answer any questions you may have.