About Mike Wiggs Auto & Fleet Service:
Founded in 2015, Mike Wiggs Auto & Fleet Service started through Mike and Beth Wiggs. From the beginning, the operation was as chaotic as any automotive repair shop – and without the right shop management system in place, the team relied on handwritten tickets and manual entries into QuickBooks.
The process was time-consuming, prone to errors, and had no way to efficiently track parts, labor, or vehicle history.
"Initially, we were just running handwritten tickets... Everything had to be typed in after it had been handwritten. Looking back, it was just crazy."
The Challenge:
Mike and Beth were extremely hard working and were stewards of customer service so naturally, the business grew. There came a time where it was clear that their system wasn't efficient or scalable. Invoicing was an extremely manual process, and tracking customer history was nearly impossible. They tried other software solutions and systems, but they all fell short of their needs.
The shop needed a change—especially when they would hear what results other shops were attaining. Something needed to be implemented that could help them operate smoothly and grow as they put more time and effort into the shop. A friend of Mike who was a commercial rep at NAPA asked them if they had hit $100K in revenue per month. They answered no and were surprised by the question.
“Before Tekmetric, we couldn't even imagine doing numbers like $100,000 a month. I remember getting so angry thinking, ‘Nobody does that in a month'." - Beth W.
The limitations of their previous systems kept them from reaching their true potential.
Discovering Tekmetric:
Everything changed when Mike and Beth discovered Tekmetric in late 2019. It instantly stood out, offering the kind of integration and scalability they had been searching for, and with a very simple user interface. Back then, revenue was right under $500K annually.
“Mike and I were both absolutely blown away at all of the features. It brought organization to everything in our shop. Managing operations, tracking parts, viewing vehicle history...everything has become easier.” - Beth W.
Results Matter - Impactful Transformation:
Since implementing Tekmetric, the impact on Mike Wiggs Auto & Fleet Service has been profound, thanks to Mike and Beth’s diligence and hard work.
- Revenue Growth: The shop's revenue skyrocketed. What was once unimaginable—hitting $100,000 in a month—became routine. Today, they’re on track to achieve $1.7 million in annual revenue.
- Operational Efficiency: Tekmetric streamlined daily operations, from managing customer data to creating repair orders quickly with Smart Jobs. “It saves at least a minute or so every time, and those gains made in the margins add up,” Beth shared.
- Enhanced Customer Experience: With Tekmetric, Mike and Beth’s team can now provide a level of service that sets them apart, ensuring every customer receives top-notch care based on accurate and timely information. A testament to their 4.8-star rating on Google.
A Game-Changer in the Industry:
What truly sets Tekmetric apart is its ability to grow with its users. "The responsiveness of the company... that is a game changer," Beth emphasized. Tekmetric listens to its customers, continually adapting to meet their needs and refine the software based on feedback.
Conclusion:
For Mike Wiggs Auto & Fleet Service, Tekmetric was the key to turning chaos into control. By providing the tools needed to operate efficiently and effectively, Tekmetric helped them not only meet but exceed their goals.
“Tekmetric is a game changer for us. I highly recommend.” - Beth W.
With Tekmetric, Mike and Beth have proven that with the right system in place, there are no limits to what a shop can achieve.
