Your Success is Our Success
Transitioning to a new shop management system can be overwhelming. You’ve got enough on your plate. You shouldn’t have to jump through hoops to report a problem or learn how your shop management system works. For the sake of learning, adapting, and making the Tekmetric experience as smooth as possible, we offer 24/7 support on a variety of channels. Never get stuck; we’ll always be there for you.
Need immediate support? Give us a call at 832-930-9400. Press “2” to get through to our service team.
Email firstname.lastname@example.org, and we will get back to you ASAP.
Join Our User Support Group
We love the input of our users, so we created a community where we can answer questions and gather feedback from shop owners and service writers that use Tekmetric
Get Started, Accelerate, and Don’t Stop
New User Training
We offer two training sessions for new Tekmetric subscribers. Training sessions will be remote, and we will walk users through all of Tekmetric’s features, teaching them where to find everything they need, and answering any questions they have.
Shit happens, but that doesn’t mean you have to get stuck in it. Our team is always there to help you through any problems you may have. If you encounter something that’s slowing you down, we’ll pull the wrench out of the gears and get you back up and running.
Some of our best ideas come from users like you. Have ideas for improvements? Our in-house dev team incorporates your feedback into our design process. Your input matters; we’re always exploring new ways to connect with and learn from our users.
For more information on training and data migration, give our support team a call at: 832-930-9400
Phone support available Mon–Fri, 9am–9pm ET
Frequently asked questions
What’s the best way to connect my shop to Tekmetric?
What all can I track with Tekmetric?
How do I scale my business with Tekmetric?
How much does Tekmetric cost?
How many users or devices can I use with Tekmetric?
What happens if my internet goes down?
How difficult is it to use Tekmetric?
How long is training?
Can I really use Tekmetric on any device?
Should I use Tekmetric on a Windows or Mac operating system?
What browser should I use?
How often do you update Tekmetric?
How do I know when there are new updates?
Is there a limit to the number of ROs?
Can I transfer my data from my current system into Tekmetric?
How long is training?
If I want to get tablets for my team to use, what kind should I buy?
Get the support you need from your shop management system.
Some shop management systems are loaded with features, but lack support. Are you being ghosted by your current system’s tech support team? Does it seem like they don’t even know how their system works? That’ll never happen with Tekmetric. We always keep in touch and listen to users because we respect the business they’re trying to run. Sign up for a live demo today. We’ll be happy to answer any questions you may have.