Your Success is Our Success

Transitioning to a new shop management system can be overwhelming. You’ve got enough on your plate. You shouldn’t have to jump through hoops to report a problem or learn how your shop management system works. For the sake of learning, adapting, and making the Tekmetric experience as smooth as possible, we offer 24/7 support on a variety of channels. Never get stuck; we’ll always be there for you.
Call Us

Need immediate support? Give us a call at 832-930-9400. Press “2” to get through to our service team.

Email Us

Email, and we will get back to you ASAP.

Join Our User Support Group

We love the input of our users, so we created a community where we can answer questions and gather feedback from shop owners and service writers that use Tekmetric

Get Started, Accelerate, and Don’t Stop

New User Training

We offer two training sessions for new Tekmetric subscribers. Training sessions will be remote, and we will walk users through all of Tekmetric’s features, teaching them where to find everything they need, and answering any questions they have.

Ongoing Support

Shit happens, but that doesn’t mean you have to get stuck in it. Our team is always there to help you through any problems you may have. If you encounter something that’s slowing you down, we’ll pull the wrench out of the gears and get you back up and running.

User-driven Updates

Some of our best ideas come from users like you. Have ideas for improvements? Our in-house dev team incorporates your feedback into our design process. Your input matters; we’re always exploring new ways to connect with and learn from our users.

For more information on training and data migration, give our support team a call at: 832-930-9400
Phone support available Mon–Fri, 9am–9pm ET

Frequently asked questions

Because Tekmetric requires an internet connection, we recommend that your shop(s) have a secure Wi-Fi network. You can also use devices connected to a cellular network, or tether devices to your phone.

Tekmetric allows you to track virtually all work and performance along a myriad of metrics:
- Appointments
- Inventory
- Repair Orders
- Customers
- Vendors
- Canned Jobs
- Employees
- Inspections
- End of Day Sales
- Sale Details
- Sales Tax
- Tire Tax
- Profit Details
- Accounts Receivable
- Accounts Payable
- Fees
- Discounts
- And more!

We price Tekmetric subscriptions by shops, not users. When you’re ready to open a new shop, all you need to do is purchase another subscription, and your new shop is ready to run on Tekmetric. Tracking tools and integrated marketing services will also make it easy to explore new ways to improve your sales and operations process, gain new customers, and build customer loyalty.

Tekmetric subscriptions include unlimited users on any device for a single shop. To learn more, visit our pricing page or give us a call at (832) 930-9400.

Unlimited. Seriously. All of your mechanics, technicians, service writers, and managers can have access to the Tekmetric platform, and you, the shop owner, can regulate who has access and who does not.

If your internet goes out, you can tether to a cellular device. Tekmetric is designed to be light. It operates fast, even on connection speeds of less than 1mb per second, meaning that it’s mobile friendly from a cellular connection. Hell, you can even connect to dial-up and run Tekmetric without seeing a slow down in operation speed.

Because we took a material design approach to developing Tekmetric, our platform is very simple and easy to use. And we’re not saying this just because we built it; our users have said it, too.
-> See why shop owners love Tekmetric

On average, training sessions take 90 minutes to get everyone up to speed.

Yes. Tablets, smartphones, desktops, laptop—anything with access to internet and a Google Chrome browser can run Tekmetric.

Either works! Tekmetric is OS Agnostic. You can use it on almost any operating system as long as it supports the Google Chrome browser.

Tekmetric was designed and optimized to run on Google Chrome.

Because we are always looking for minor and major ways to improve Tekmetric, we typically update Tekmetric at least once a month. Updates may include new integrations, features, tracking metrics, shortcuts, or design changes that make Tekmetric easier to use.

Whenever we make an update, we let our users know through email and in-app notifications. If you have any questions regarding how a new update will affect your experience or how to take full advantage of a new update, contact us or become a part of our user-support group.

No. You can create as many repair orders as you need. The sky's the limit!

Tekmetric can migrate data from over 150+ Shop Management Systems. The data included in the migration varies from system to system. You can find more details about what data comes over from your system by contacting us.

On average, training sessions take 2 hours. We also offer a Shop Setup Training and Technician only training that lasts 1 hour each.

We recommend a minimum 10” screen for tablets. Either Android or Apple tablets will work as long as they are compatible with the Google Chrome browser. The only devices we know of that do *not* work are Amazon Fire tablets.

Get the support you need from your shop management system.

Some shop management systems are loaded with features, but lack support. Are you being ghosted by your current system’s tech support team? Does it seem like they don’t even know how their system works? That’ll never happen with Tekmetric. We always keep in touch and listen to users because we respect the business they’re trying to run. Sign up for a live demo today. We’ll be happy to answer any questions you may have.

© 2019 Tekmetric | Terms & Privacy